Shipping and Returns
What You Need to Know
DELIVERY & RETURNS INFORMATION
This policy applies to products purchased from the website qslcomms.com.au. All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars.
Shipping is currently only available within Australia & New Zealand (from qslcomms.com.au, qslcomms.shop & qslcomms.com).
Please request a quote for other countries.
For health and safety, our delivery drivers will leave your order without requiring a signature or making any contact with you.
DELIVERY COSTS & TIME
Stocked Items
EXPRESS DELIVERY - Default Method
Metro: Next business day delivery for orders dispatched before 10am.
Regional: 1-2 business days as per Australia Post website.
Tracking for both standard and express delivery is available through Australia Post using the tracking number in your dispatch email.
Bulky or Large Items.
Heavy or large items (over 1m long) will be sent by Aramex Couriers and can be tracked by reference number supplied at https://www.aramex.com/au/en
All shipments with the exception of certain free post items will be sent with an order shipment advice and tracking number.
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Any purchase over $150 will ship for free.
OUR RETURNS POLICY
All returns and exchanges require proof of purchase (e.g. a receipt or credit card statement) and any refunds processed will be performed using the original method of payment. Shipping charges are non-refundable with the exception of damaged or defective merchandise. We do not allow change of mind returns.
DAMAGED OR FAULTY GOODS
We will accept returns for all faulty goods. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
All returns must be sent to PO Box 387 Caloundra, QLD 4551.
Faulty Or Incorrect Deliveries
For any reason you find that one of our products is faulty, or we have not delivered what you ordered, we would like to help you resolve the problem. Returns will be accepted for products purchased online and delivered anywhere in Australia if they are faulty or the products delivered do not match your order. You will need to provide proof of purchase (which may include the invoice, credit card statement or other payment statement) at the time of making the return.
RETURNS PROCESS
Get your return back to us in two easy steps!
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STEP 1:
Get in contact with our team: faults@qslcomms.com to discuss your problem, we may be able to resolve the issue without a need to return it.
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STEP 2:
Wrap Your Return And Send It Back To Us.
Simply wrap up the goods and post it back to us at:
PO Box 387 Caloundra QLD 4551
Larger items will be handled after discussions with us as part of step1.
We will refund the cost of the postage to send any returned item back unless there is no fault found.
Refunds will be processed within 24 hours of receipt by us, repairs are at supplier discretion re timing.
CONTACT US
If you have any questions please get in touch with our Customer Service Team via email or phone between Mon - Fr: 9am – 4pm; AEST (excluding public holidays in Brisbane,, Australia).
Phone : 0437 914132 Email: faults@qslcomms.com